Welcome to Armory

Welcome to Armory

Always On-Call Voice
Agent for DME

Always On-Call Voice
Agent for DME

Our AI voice agent is purpose-built for DME-specific workflows. Whether it’s inbound or outbound, scheduling or followups, Avery handles all your phone-based tasks so that your staff can focus on what they’re best at.

Our AI voice agent is purpose-built for DME-specific workflows. Whether it’s inbound or outbound, scheduling or followups, Avery handles all your phone-based tasks so that your staff can focus on what they’re best at.

Learn More

Learn More

Learn More

Say Hello to Avery

Say Hello to Avery

Say Hello to Avery

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Integrates with your existing system

Integrates with your existing system

Integrates with your existing system

Services

Services

Services

Inbound Support Services

Inbound Call Triage & FAQ Handling

Greet callers and address common inquiries about equipment use, order status, and more without human intervention.

Benefits

Reduces wait times, provides 24/7 support, and frees human staff for complex cases.

Technical Support & Troubleshooting

Guide patients through basic troubleshooting steps for common DME equipment issues, like setting up CPAP machines or adjusting wheelchairs.

Benefits

Improves first-call resolution, boosts patient satisfaction, and reduces support team workload.

Order Status Inquiries

Instantly provides tracking updates or delivery confirmations by pulling information from the order system when patients call about their orders.

Benefits

Improves customer experience with self-service and saves customer service rep time.

After-Hours Support & Call Routing

Act as virtual receptionists outside normal business hours to handle urgent calls, provide basic assistance, or route callers to on-call staff.

Benefits

Ensures critical patient needs are addressed promptly while reducing 24/7 staffing costs.

Outbound Calling Services

Appointment & Service Reminders

Call patients with reminders for scheduled appointments or services related to their equipment, such as training sessions or maintenance visits.

Benefits

Reduces no-shows and ensures patients receive necessary care, improving outcomes and operational efficiency.

Routine Resupply Notifications

Automatically calls patients when it's time to reorder regularly needed supplies like CPAP masks, catheter kits, or test strips.

Benefits

Ensures patients never run out of essential supplies, supports therapy adherence, and generates steady revenue.

Post-Delivery Follow-ups

Follow up after equipment delivery to ensure everything is working well and address any questions or concerns.

Benefits

Improves patient engagement, allows early issue resolution, prevents returns, and increases overall satisfaction.

Benefits

What we offer

Increase your Prescription Volume

Providers love Armory because it ensures visibility and excellent patient experience.

Reduce Staffing Costs

Reduce operational costs on sourcing, hiring, and training new customer support staff.

Customization

The Armory AI platform is tailored to whatever your specific business objectives.

Scalability

Whether you're a small retail store or a multi-state operation, our platform scales with your needs.

White Glove Setup

Our team of world-class engineers conduct a seamless implementation process.

Ongoing Support

We provide ongoing support for the platform and guaranteed satisfaction. No fixed commitment and free cancellation at any point.

FAQs

Frequently asked questions

How are you different from existing AI Chatbots?

Is the Armory Platform HIPAA compliant?

Does the Avery Agent actually sound human?

How are you different from existing AI Chatbots?

Is the Armory Platform HIPAA compliant?

Does the Avery Agent actually sound human?

How are you different from existing AI Chatbots?

Is the Armory Platform HIPAA compliant?

Does the Avery Agent actually sound human?

Contact us

Contact us

Reach out

Reach out

Reach out

Get in touch

Get in touch

Email:

Email:

hello@armorydme.com

hello@armorydme.com

hello@armorydme.com

Phone:

Phone:

(631) 827 3254

(631) 827 3254

(631) 827 3254

Address:

Address:

54 Howard Street, New York, NY 10013

54 Howard Street, New York, NY 10013

54 Howard Street, New York, NY 10013